FAQs

The Stem is an online plant delivery service that delivers indoor and outdoor plants direct to your door.

The Stem promise that we will always deliver quality plants, 5* service and focus on improving sustainability. Read more about us here.

We provide care instructions for your plant on its product page, which gives you instructions for watering, light requirements, feeding your plant and more.

We also have a plant care hub where we have detailed 101 guides on plant care.

We have also just launched our YouTube plant care course.

Finally, we offer a free plant doctor service to anyone who needs additional help!

Most plants will be fine if left for a week or so. We would recommend moving them to a shadier place and making sure that they are well watered and happy before you go away.

If you will be on holiday for two weeks or more, then we would suggest asking a friend or neighbour to pop over and check on them.

All plants need light - however, some can deal better with shade or direct sun. All of our plants have specific instructions on the best place to put them to meet their light requirement.

Many plants are perfectly friendly for children and pets and should have no health impact even if they are touched or ingested (although we do not recommend ingesting!); however, some plants can be mildly toxic.

If you are worried, you can filter our plants to show only our pet-safe options.

This will really depend on how well you look after them, but on average, we would say the smaller plants live for 2-5 years, mid-sized plants 5-10 years and the larger plants 10-15 years (however, if they are properly looked after they can live indefinitely!)

The size of our plants on arrival is shown in our size guide on the product page. Some plants will grow larger; however, if you want to slow their growth, you can keep the plant in its same nursery pot, thus restricting their room to grow.

Most of our plants come in plastic nursery pots. We strongly recommend keeping your plant in this plastic nursery pot and then placing the plant in the plastic pot into a decorative pot.

We now deliver UK wide, find our more here!

Deliveries are free on orders above £50 and are £5.99 on orders below £50.

Of course, just email us at info@thestem.co.uk with your order number.

For London deliveries, you can select your preferred delivery date during checkout. For UK wide deliveries we get these dispatched as quickly as possible, and they usually arrive a few days after you have placed your order. You can read more here.

We offer 14 day returns for all plants and other living and perishable goods. For most other items we offer 30 day returns. Due to the nature of Christmas Trees we offer a 3-day return period. Contact us using the widget in the bottom right and we will arrange for collection of your goods - read more here.

We are always interested in hearing from people interested in working for The Stem. Please send your CV and a cover email to careers@thestem.co.uk, and we will get back to you if there is anything suitable

For any press enquiries please email us at marketing@thestem.co.uk and we will get back to you ASAP.

For any partnership enquiries please email us at marketing@thestem.co.uk and we will get back to you ASAP.

Yes absolutely - we don't include any prices with any of our orders, and if you would like to leave a short message - we can hand-write it on our A5 thank-you card. Please leave the message in the gift message box during checkout.

We wrap all of our plants in our beautiful printed kraft paper, and if you select 1x plant and 1x pot we will place the plant into the pot for delivery.

All of our deliveries are beautifully presented and make a superb gift sure to bring a smile to the lucky recipient!