Our returns policy is simple - 30 days no questions asked money-back guarantee

Plants are living things, and we always do our best to ensure that the plant you get matches the photos and arrives in perfect health.

If, for any reason, you would like to return your plant within the first 30 days, just let us know and we will come and collect the plant for free and give you a full refund.

No questions, no hassle, no problem, guaranteed.

Simply get in contact with us using the form below or at info@thestem.co.uk and we will arrange collection of your plant.

Christmas Trees

Please note, due to the seasonal nature of Christmas Trees, we have a 14-day return policy, any return requests after this will be at our discretion.

Cancellation policy

If you wish to exercise your 14 days statutory right of cancellation, please retain possession of the plant or other goods and take reasonable care of them according to our plant care guidelines.

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