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Returns

Plants are living things, and we always do our best to ensure that the plant you get matches the photos and arrives in perfect health. However, if for any reason you want to return your order, our returns policy is simple.

Let us know within 14 days of delivery and we will collect the plant for free and issue a full cash refund.

After 14 days, if you wish to return the plant we will provide a voucher equivalent to the purchase value upon collecting your plant or exchange your plant.

Due to the perishable nature of plants, we do not provide refunds after 30 days.

Simply get in contact with us using the widget or email us at info@thestem.co.uk.

Cancellation policy

If you wish to exercise your 14 days statutory right of cancellation, please retain possession of the plant or other goods and take reasonable care of them according to our plant care guidelines.

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